Trade Guard
 
To make sure that your journey with itemku will always be smooth and fulfilling, every step that you take is protected by our Trade Guard!
 
We provide two guarantees that can always keep your trade safe:
1. Curated Seller
2. 100% Anti Hack-back Guarantee
 
How does itemku curate the sellers?
 
Sellers who are eligible to sell products on itemku are trusted. Each of them has completed more than 170 transactions per week without a single issue.
You can count on them.
 
How safe is the `100% Anti Hack-back Guarantee`?
 
This guarantee means your game or entertainment account from itemku is super safe from hacking and theft. 
If your account shows signs of being hacked during the guarantee period, itemku will give 100% refund. Here’s how long the guarantee lasts for different accounts:
 
<ul>
<li>9 (nine) days for Genshin Impact Account</li>
<li>6 (six) days for RBL Account</li>
<li>30 (thirty) days for accounts other than Genshin Impact and RBL</li>
<li>3 (three) days for Login Top up</li>
</ul>
 
If you run into any problems with possible hacking and don’t find agreement with sellers, you can contact itemku’s customer care. We will help fix things and provide 24/7 priority support to make sure you’re always taken care of.

What Is itemku Trade Guard? - Pusat bantuan itemku