Pusat Bantuan

What is itemku Order Issue Feature?

itemku Order Issue feature is a feature that itemku provides as an opportunity for you and seller to communicate and find solutions regarding orders that are having problems. This communication will be carried out by filling in the problem or solution provided by itemku according to the conditions of your order, along with the evidence that will be needed.


If there is no agreement between the buyer and seller, then itemku Customer Care team will act as a mediator and provide a solution for your problematic order.

 

As a buyer, you can complain via itemku Order Issue feature to the Seller for your order which is experiencing problems, such as:

1. Order Has Not Been Received

2. Insufficient/Inappropriate Orders

3. Account/Voucher Problem


And also submit a solution request in the form of:

1. Refund Solutions, and

2. Order Complete Solution

 

For other questions regarding the itemku Order Issue feature, you can see it in this article! Happy Trading!!