Pusat Bantuan

How to cash out sales balance?

As soon as the order status changes to Completed , the funds paid by the buyer will be added to the seller's balance. The funds in the seller's balance can be withdrawn with the following steps:

1. Make sure you have a sales balance of more than Rp. 20,000 yes. After that, register the account you want to withdraw your balance to in the Store Account menu located in Tokoku's web sidebar ( https://tokoku.itemku.com/ )

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2. Enter your account in the column provided (maximum check 5 times / 24 hours, account cannot be in the form of e -wallet or already registered in itemku ). If your account is valid, an OTP verification will be carried out (maximum 3x/24 hours 2x OTP request via misscall 1x via SMS) and after that your account will be registered immediately.


3. You will get an OTP Verification Code in the form of a misscall to the number you registered on itemku account, see the last 4 digits of the number that called you.

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4. Enter the last 4 digits of the number dialing your number.

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5. If you do not receive a misscall, you can choose to receive an OTP via SMS.

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Enter the code you received via SMS.

6. Your account number has been successfully registered.

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7. Click Balance tokoku

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8. Click the Withdraw Balance

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9. Enter your PIN and click the button withdraw
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If you have enough shop points and want to use shop points for 1 day quest.

- Check the box on the Guaranteed Premium Balance disbursement after entering the PIN, until the condition changes to ticked. Then click the Unfreeze button.
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The process of disbursing sales balance is 1-3 days (including Saturday & Sunday and National holidays), and according to itemku's operating hours.

Withdrawing premium funds using Toko Points will be processed on the same day* when disbursement is submitted**.

For the disbursement fee you can see here yes!

*fund disbursement is processed on the same day, but the processing period from the bank remains 1-3 working days
**if there are no problems from the bank or third party disbursement of funds.