Pusat Bantuan

Proof of Delivery Lock/Item Growtopia

For To improve the security of the transaction process on itemku, we enforce standardization regarding proof of delivery in the item category and lock Growtopia.

  • Growtopia transactions can only be made if the buyer provides a donation box, sends an order using the drop method on the display box or direct trade will we consider invalid .
  • For transactions with a total purchase of less than Rp. 1,000,000 (one million rupiah), the seller is required to keep proof of delivery in the form of a screenshot . The delivery screenshot has a format that must be met, if the screenshot sent by the seller does not match the screenshot format we provided, the proof of delivery we consider invalid . Proof of delivery in the form of a video will be more valid but is not required.

Growtopia item delivery proof screenshot format:

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Image Captions

  1. There is information on the world name and the world owner's username in the chat box.
  2. There is a log of making donations in the chat box.
  3. There is a pop up that has made a donation above the character.
  4. The donation box is clearly visible and unobstructed .
  5. The UI Inventory position as exemplified in the format, is not closed .
  6. If there is more than 1 donation box, please prioritize donating in the empty donation box.
  7. Standard zoom, neither zoomed in nor zoomed out.
  8. The graphics settings must be maximum (the background is visible).

  • For transactions with a total purchase of more than IDR 1,000,000 (one million rupiah), the seller can add proof of delivery in the form of video (other than screenshots). Delivery videos have formats that must be met in order to strengthen the seller's position.

Video proof specification :

  1. Video proof of delivery must be recorded from before the seller types in the world name that the buyer includes in the order details.
  2. Video must be recorded until a donation pop up appears above the character and the seller leaves the buyer's world.
  3. Video cannot be edited.
  4. Minimum video resolution 480p.

  • Seller's proof of delivery must be kept at least 7 days after the order is declared complete . After 7 days the order is declared complete the seller is allowed to delete the proof of delivery. Buyers who complain about transactions after this period are considered forfeited.
  • itemku team will continue to consider it and itemku team's decision will be final and cannot be contested .