Pusat Bantuan
The refund amount received does not match the amount of the canceled order - Pusat bantuan itemku
(itemku Indonesia)
If your order is cancelled, the nominal amount that will be refunded is the product price paid. The following funds are not included in the funds that will be returned if the order is canceled:
- Premium buyer fee
- Payment service fee
- Discount voucher discount
Example :
The product purchased is worth Rp. 18,400. Then you activate the premium buyer option worth IDR 5,000 and choose OVO as the payment method with a service fee of IDR 726. The total funds to be paid are IDR 24,126. However, if the order is canceled/refunded, the funds that will be returned to your Dompetku balance are the total price of the product purchased, which is IDR 18,400.
(itemku SEA)
When your transaction is refunded, then the amount of refund that you will receive is the same amount as the product price that you paid excluding the payment method fee.
Example:
If you are a buyer from Malaysia and bought a product with a price of 5 RM using the payment method Boost, then you will have to pay 5.25 RM . If later the order is refunded, then the refund you will receive is 5 RM.