Pusat Bantuan

Refund to Dompetku Balance Not Received

No need to worry, here is the estimated time for your Dompetku refund if:

  • The order is canceled by the seller: the funds will automatically be refunded to Dompetku after the order is canceled by the seller.
  • The buyer requests a refund: the funds will be refunded to Dompetku approximately one hour after the refund request is submitted.
  • The seller does not ship the order by the delivery deadline: the funds will be refunded to Dompetku approximately one hour after the delivery deadline.

 

If the funds have been deposited into your Dompetku:

  • They can be used immediately for shopping again on itemku.
  • They can be withdrawn to your PayPal account. Click here for a guide (hyperlink) on withdrawing Dompetku funds.